Cancellation & Shipping Policy

Cancellation Policy

Order Cancellation:
If you wish to cancel your order, please contact our customer support team as soon as possible at animetocart@gmail.com. While we will do our best to accommodate your request, please note that once the production or packaging process has begun, we may not be able to cancel the order.

Customized Orders:
Cancellations for customized products are only accepted within 3 hours of placing the order. After this window, production is likely to have started, and cancellations may not be possible. If you need to cancel, contact us immediately to increase the chances of successful cancellation.

Non-Customized Orders:
You may cancel non-customized orders any time before shipment. Once the order has been shipped, our Return and Refund Policy will apply.

Shipping Policy

Shipping Locations:
We ship across India and offer international shipping upon request. Please note that any customs duties, taxes, or additional import fees for international shipments are the customer’s responsibility.

Order Processing Time:
Orders are typically processed within 2 business days after payment confirmation. For customized orders or during high-volume periods, processing time may vary.

Shipping Methods:
We partner with trusted logistics providers to ensure your posters arrive safely and on time. Available shipping options and estimated delivery times will be displayed during checkout.

Estimated Delivery Times

Domestic (India): 8–10 business days
International: 15–20 business days

Note: Delivery times may vary due to customs clearance, public holidays, or unforeseen logistical delays.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your order’s delivery status.

Shipping Delays

While we strive for timely delivery, unforeseen events such as weather disruptions, courier delays, or high demand periods may cause delays. If your order is significantly delayed, please contact our support team for assistance.

Incorrect or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for delivery delays or lost packages due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

In the rare event of a lost or damaged shipment, please reach out to our customer support team immediately. We will work with the courier service to resolve the issue and ensure a satisfactory solution.

Important:
If your package appears visibly damaged upon delivery, do not accept it. Refuse the delivery and notify us right away. Accepting a visibly damaged package may affect your eligibility for a refund or replacement.

Policy Updates

This Cancellation and Shipping Policy is subject to change without prior notice. We recommend reviewing this policy before each purchase to stay informed.

Need Help?

If you have any questions or need assistance, don’t hesitate to contact our customer support team at:

📧 Email: animetocart@gmail.com
🕘 Support Hours: 10 AM – 6 PM IST (Mon–Sat)